Appointments

Appointments can be made either in person at the reception desk or by calling 0141 339 2960 during office hours. Appointments will be made with your own doctor whenever possible.  Urgent appointments will be offered at the earliest possible time. 

Standard appointments are for a maximum of 10 minutes. Please let the receptionist know if you require a double appointment. Medicals or longer appointments are by special arrangement.

Please note, an appointment is for one person only.

Face to face appointments are available at the surgery with GPs and nurses and are bookable up to 2 weeks in advance.

Please note that if you arrive after the duration of your appointment you will be asked to re-book another appointment.

Telephone consultations are available if you wish to speak to the GP on the telephone. Telephone appointments are bookable on the day only so please call as early as possible to arrange these. The GP will attempt to call a maximum of three times. If three attempts are made and there is no answer the GP will not try to call again and another appointment will need to be made. 

Extended Hours

We have an extended surgery on a Monday evening from 17:30 to 18:30 for appointments only with the exception of public holidays.

Interpreter Services

This is available through Primary Care.  Please inform our receptionist if this service is required when you arrange your appointment.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Missed Appointments

If two appointments are missed at the surgery you will be sent a letter to bring this matter to your attention and to make you aware that if any more appointments are missed in the following 6 months we will have no alternative but to remove you from our practice list.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling 0141 339 2960 between 08:30 and 10:00 whenever possible.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - 'Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)